FDH Money Bureau has partnered money transfer firm, Mukuru to launch a digital voucher redemption service which will see customers redeeming cash vouchers using the FDH WhatsApp platform.
The new service will allow Mukuru customers to redeem money by dialing *525#or using FDH WhatsApp Banking.
The money will be in their FDH Wallet or Ufulu Digital Account or their FDH Bank account.
FDH Money Bureau Manager, Daniel Pinto, said that the innovation will ensure convenience for customers.
“FDH is now breaking tradition, from the old ways of doing things to a digital way of transacting; No more waiting on the line, no need to travel long distances, no need to talk to our tellers, no need to spend money to redeem your money, no need to wait for our outlets to open or even rush to find them open before they close,” Pinto said.
FDH Bank has motivated its staff members to work hard and offer excellent service with an announcement that the best employee will be sent on an all expenses one week holiday in Dubai with their partner.
FDH Financial Holdings Head of Human Resources Chrispin Chikwama said the institution values the commitment and hard work of its staff members and engages in continuous recognition and rewards programs to honour its staff members.
“We have a special awards program known as Machawi Awards that runs all year aimed at rewarding hard work, innovation and commitment of our staff members. We also honour long service staff members through the same program. Last year, the longest serving employee out of the awardees had worked for FDH for 20 Years,” said Chikwama.
“The winner for this year will be sent to Dubai for a one week all expenses paid holiday together with their partner. We want our staff to work hard and offer excellent service to our customers,” added Chikwama.
In December 2019, FDH Financial Holdings Projects and Facilities Officer Mercy Mchacha emerged as the Employee of the Year. Mchacha is an architect and she creatively and effectively redesigned FDH House (Head Office).
FDH Bank positioned itself as the leading digital bank in Malawi using digital innovations as a catalyst for financial inclusion. FDH Mobile, the bank’s flagship digital platform accessible on USSD and as an app has extended its reach to customers and potential customers through FDH Whatsapp Banking which enables customers to access banking services and transact safely and securely through WhatsApp chat.
What inspired the extension was the aim to bring simplicity and convenience to customers as the Whatsapp Messaging App has become accessible to masses and easy to use. The bank has so far received positive responses from customers who are excited with the service and the convenience it offers.
FDH Bank Head of Marketing Levie Nkunika said the bank is pleased with the response to FDH Whatsapp Banking and to be taking a lead role in providing financial solutions to the masses through various products and services.
“Our vision is to be the leading provider of first class financial solutions in the country and digital innovation continues to be a leading catalyst in this process. Our digital account, the Ufulu Digital Account has made banking easier for the masses as they simply open the account on their phones and transact, now they can achieve the same through FDH Whatsapp Banking,” Nkunika said
“By saving the FDH Whatsapp Banking line 0880849079 and sending a prompt (Hi) to the number, customers will be provided with an interface similar to FDH Mobile banking platform where they can select and complete various transactions,” Nkunika added
The services available on FDH WhatsApp Banking include balance enquiry, Ufulu Digital Account registration and transactions, bill payments, airtime purchase and money transfers among others. FDH Whatsapp Banking also allows customers to access their account and transact when they travel out of the country.
The Board of FDH Financial Holdings Limited would like to inform the general public and its esteemed stakeholders that the Company’s Group Chief Executive Officer,
Dr. Thomson Mpinganjira, has been granted sabbatical leave with effect from 27 January, 2020. The stakeholders are therefore informed that from this date, he stepped aside from his role and responsibilities within the FDH group of companies.
In view of the above, the Board is pleased to announce the appointment of Mr. George Chitera as the interim Group Chief Executive Officer. Mr Chitera was until his recent appointment the Group Chief Finance Officer. Mr. Chitera joined FDH Financial Holdings Limited in 2007 and has over 15 years’ extensive professional experience in corporate finance, financial planning and analysis, strategic planning, banking, risk management, capital allocation, treasury and tax planning.
Mr. Chitera has been a key member of management in the Group. Before joining the Group, he worked with Reserve Bank of Malawi for 3 years and has served on the Boards of Lilongwe Shopping Mall and Women’s Legal Resource Centre.
Mr. Chitera is a Fellow of the Association of Chartered Certified Accountants (FCCA) and holds a Master of Business Administration Degree from the Polytechnic, University of Malawi. He is a graduate of the Executive Development Program from the University of Stellenbosch Business School.
The Board would like to reaffirm FDH Financial Holdings Limited’s commitment to serving its valued customers, the general public and all stakeholders and will accordingly render its support to Mr. Chitera for the continued success of the Group. Please join us in congratulating Mr. Chitera on this appointment.
29 January 2020
FDH Financial Holdings Limited
FDH Financial Holdings Limited would like to update all esteemed stakeholders about the current business environment.
The Group is aware of the summons issued to its Group Chief Executive Officer Dr. Thomson Mpinganjira by the Anti-Corruption Bureau (ACB) on Wednesday, 22 January 2020.
The Board of FDH Financial Holdings Limited can confirm that there has been no summons issued on the Company nor any of its subsidiaries and would like to assure all stakeholders that the institution operates in a highly regulated environment and remains well capitalized.
In light of this, FDH Financial Holdings Limited Board of Directors would like to assure its valued customers, the general public and all stakeholders that the business operations of all its subsidiaries are fully functional. The subsidiaries, namely: FDH Bank, FDH Money Bureau and First Discount House continue to run normal business operations with their respective Boards of Directors, Management and Staff.
Chairman, FDH Financial Holdings Limited
23 January 2020
FDH Money Bureau says Kupakula Makwacha Promotion has been a success.
FDH Money Bureau Marketing Manager Ronald Chimchere made the remarks during the final Kupakula Makwacha Draw held at FDH Money Bureau Head Office in Blantyre.
“We have received an overwhelming response from our FDH Money Bureau customers that use Hello Paisa, MoneyGram, Western Union, Mukuru and Mama Money for sending and receiving money during the promotion,” Chimchere said
The promotion was launched on 25 November, 2019 with the aim of enhancing the forex exchange business and rewarding customers that use FDH Money Bureau to transact on Hello Paisa, MoneyGram, Western Union, Mukuru and Mama Money outlets.
FDH Bank has appointed Dr. Ellias Ngalande as Managing Director effective 2 January, 2020.
He will lead the implementation of FDH Bank’s strategy championing innovation, digital solutions, financial inclusion and superior customer service delivery.
Dr. Ngalande is a seasoned and highly qualified professional with over 30 years’ experience working in strategic management positions in the public and private sector locally complemented with international exposure.
FDH Bank has scored a first by introducing FDH WhatsApp banking to bring simplicity and convenience to its customers.
The bank’s public relations officer Lorraine Lusinje said in a statement that the service will enable customers to access banking services and transact “safely and securely right from their WhatsApp chat”.
“FDH Bank, as a champion of growth, recognises the role technology is playing in the industry, in development and in financial inclusion, especially in an age where WhatsApp has become a basic communication and business tool,” she said.
FDH Financial Holdings Limited has promised continued customer interaction initiatives and promotions in its subsidiaries in 2020.
This came out when the company conducted draws for its Kokodo Kupakula Makwacha promotions for FDH Bank and FDH Money Bureau.
FDH Bank Senior Manager for Personal and Business Banking Channels, Maureen Nalikungwi, said the bank recognises impact such initiatives have on business.
FDH Financial Holdings recently awarded its Employee of the Year under its Machawi Employee Awards Program.
The Employee of the Year, Mercy Mchacha, was awarded an all-expenses paid one week holiday in Cape Town with her spouse plus $1000 for shopping.
Handing over the award at the FDH Financial Holdings End of Year Party, held at Mount Soche Hotel, FDH Financial Holdings Chief Executive Officer Dr. Thomson Mpinganjira said the employee was well deserving of the award because of her contribution to the FDH House refurbishment project.