The year 2010 saw successful implementation of an Electronic Funds Transfer (EFT) switch, which has enabled the Bank to start offering modern ATM services to its customers through the Postilion switch which interface with Temenos T24 banking system, without any disruption to customer service. This modern EFT infrastructure is expected to enable the Bank to offer innovative products such as internet banking, mobile banking and utilisation of POS devices.

The Bank continues to pursue its growth strategy through the addition of outlets and expects to close the 2011 financial year with a total of ten, from the current seven outlets, which are strategically located in all the three regions of the country. Target areas for new outlets are Karonga, Mangochi and Zomba.